The majority of people come to see you initially driven by what they WANT. It may be pain or disease of some other ‘problem’ that is impinging on their life and giving them pain or distress of some sort. As we have discussed previously the apparent WANT (symptom, sign, annoyance etc.) is not the real reason – it’s usually got something to do with the inconvenience factor associated with that issue and their life’s activities. Anyway, the fact is that the person…
If you downloaded The Ultimate CA Hiring Toolkit you will relate to the band/orchestra analogy I used. We compared your practice team as a group of individual musical ‘instruments’ who are all singing off the same ‘song sheet’. When they are collectively on song they create a harmonious melody despite their radically different notes and sounds. In the download we gave you a way to ascertain the gaps in the skills of your team. Today I want to address the ‘song…
I was speaking to a chiropractor yesterday who was grumbling about his CA dropping the ball, not getting things done and generally not taking care of business. He has single doctor practice and she is the sole CA. He was constantly wasting time checking up on her every action and he wasn’t happy, in fact he was VERY unhappy with the situation and it was reflecting on his practice. He quickly told me though that she was really nice with…
In my 40 plus years experience in creating and running associate practices I wouldn’t want to practice any other way. However my observation from coaching untold hundreds of chiropractors is that relatively few associate relationships work to the mutual satisfaction of both parties. It seems like there is a typical pattern here. The associate’s initial incantations of “I would give anything to work for you” soon turn into “you expect me to do too much” or “I’m not getting enough…
BJ Palmer described the chiropractic clinical interaction as being of two components, the quantity and the quality. The quantity factor addresses the relationship between the physical factors of brain, spine, nerve system, organs, tissues and cells. This includes our attention on the correction of interference to the structural and the neuronal components of the subluxation complex. The quality factor is the ‘soft’ side of our attention. Quality addresses interference to thinking, perception and the emotional factors. This directly affects the…
It’s common to think that the people presenting at your practice want an immediate outcome to their presenting condition and nothing more. The thought is that people want a treatment for their given malady and they want the care to be effective, short term and affordable. There is a tendency for chiropractors and practice members to focus on the ‘content’ of the signs and symptoms rather than the ‘context’ around the journey of life and the actions we employ to…
Today is my birthday and I am taking the opportunity to look back over the few short years of my life and gratefully consider the magnificent journey that it has been to this point. As I sit in our family room looking out at the boats on the water as the palm trees gently blow in the sea breeze I see my little (well actually quite big) reminder to think big. The sign ‘Infinite Possibilities’ spans the entire width of…
Rather than setting the usual big resolutions for 2017 that are usually impossible to achieve and often easy to break, we suggest that you act small and locally – very locally in fact. When it comes to creating a fantastic practice the vision and associated actions that you have for your team and practice members along with those people close by is your most effective instrument of empowerment. Your ability to affect and influence the future of those in your…
As we slip into the end of year mode and prepare for the year ahead it is a good time to reflect on that which was during 2016 whilst at the same time also consider that which could have been during the year. During the year, we at Quest have seen huge changes occurring in the chiropractic profession. While some have gone into ‘reset’ mode and shrunk in the face of antipathy many chiropractors have kicked back and ‘kicked butt’…
One of the biggest investments that you will make in you practice is in your team. The costs are high no matter which way you decide to go. If you just hire any available CA or Associate and let them go to it you will not pay much in time and money on the front side but you will pay heavily on the backside. You will have to deal with costly mistakes and low productivity. On the other hand, if…
Whilst there are some examples of one-man/woman practices around, for most chiropractors the businesses of chiropractic is more than just the chiropractor having their hands on practice members and running the whole show. For a practice to function as thriving business there is a need for people to get together with a common purpose and play full-on in their own unique style with and for each other. Different people playing alongside each other can be a source of frustration. For…
